How important are customer reviews?

You might be surprised to hear that 90% of consumers read online reviews before visiting a business.

And here’s another surprising fact: 88% of consumers trust online reviews as much as personal recommendations!

[Read: 3 Steps to MORE Online Reviews On Google]

Here are a few more interesting statistics:

  • 72% of consumers say that a positive review makes them trust a local business more
  • 92% of users will use a local business if it has at least a four star rating
  • 86% of people will hesitate to use a business that has negative online reviews
  • A one-star increase on Yelp leads to a 5-9% increase in a business’s revenue.
  • One negative review can cost your 30 customers!
Online Reviews for PTs

[READ: How To Respond To Online Reviews]

One of the most important statistics you need to know is the 80% of Yelp users visit Yelp because they intend to make a purchase or use a service.

And remember, online reviews are super easy to find, thanks to search engines, mobile apps and the addition of review features on platforms like Facebook. Search engines like Google give favor to online review sites. In fact, sometimes a small business’s Facebook or Yelp page can rank higher in search results that its actual website.


Generate more 5-star reviews on Google, Yelp, Facebook,
and more for your PT clinic…

BuildPT Review Generation

It’s important to encourage your customers to review your clinic or practice. It’s just as important for you to monitor your review sites and address any unhappy clients in a positive proactive way. If you have concerns or questions about reputation management or online reviews for your business, reach out to the experts at BuildPT. We’re here to help.

Contact us for more information – we respond quickly!


See how your online review generation ranks against
other PT clinics within your area.